As a multilingual community consultant & customer success, I craft robust strategies that maximize customer engagement for global brands across industries and languages.

With 15+ years of experience consulting on many enterprise communities worldwide, I have extensive expertise in building vibrant online communities that increase satisfaction, reduce costs, and drive revenue growth. I’ve successfully delivered large-scale, multilingual community projects spanning many industries.

My background uniquely combines community management, social media, technical writing, and cross-functional leadership. I unlock powerful customer advocacy, loyalty, and brand evangelism by creating engaged ecosystems where customers sell, service, and market alongside brands. My approach fosters connection and demonstrates clear ROI through strategic community programs.

I leverage proven methodologies to ignite customer engagement that boosts satisfaction, reduces costs, and fuels business impact for my employer’s global community initiatives.